Common questions and support documentation
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Most Popular Articles
Do you provide free shipping?
How do I return?
What is a keyway, and what’s the difference between KW1 and SC1 keyways?
Are there any charges for return?
What items are returnable?
When will my order ship?
How do I track my order?
How do I know which backset to choose for my pocket door lock?
What is included with a handleset?
What items are non-refundable?
Exchanges & Returns