Common questions and support documentation
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Most Popular Articles
What is a keyway, and what’s the difference between KW1 and SC1 keyways?
How do I return?
Do you provide free shipping?
Are there any charges for return?
When will my order ship?
What items are returnable?
How do I know which backset to choose for my pocket door lock?
How do I track my order?
What items are non-refundable?
What do I use for double pocket doors?
Exchanges & Returns